KnightAI.Pro
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Privacy Policy

KnightAI.Pro ◆ Effective: March 6, 2025 ◆ Last Updated: March 6, 2025
Table of Contents
  1. Who We Are
  2. Information We Collect
  3. How We Use Your Information
  4. Legal Basis (PIPEDA & Law 25)
  5. Sharing Your Information
  6. Data Retention
  7. Your Rights
  8. Cookies & Tracking
  9. Data Security
  10. Third-Party Services
  11. Changes to This Policy
  12. Contact Us
01 —

Who We Are

KnightAI.Pro is an AI and automation consulting company operated by Julien Gaumont, based in Quebec, Canada. We build custom AI systems, automation workflows, and intelligent tools for small and medium-sized businesses.

This Privacy Policy describes how we collect, use, store, and protect personal information gathered through our website (knightai.pro), our services, and any communications between us and our clients or website visitors.

KnightAI.Pro is subject to Canada's federal privacy legislation (PIPEDA — Personal Information Protection and Electronic Documents Act) as well as Quebec's Law 25 (Act respecting the protection of personal information in the private sector). We are committed to full compliance with these laws.

02 —

Information We Collect

We collect personal information only when necessary and only to the extent required to deliver our services or improve your experience. The types of information we may collect include:

Type of Information Examples How Collected
Contact Information Name, email address, phone number, company name Contact forms, email, discovery calls
Business Information Business operations, workflows, goals, pain points Consultations, onboarding questionnaires
Technical Data IP address, browser type, pages visited, time on site Automatically via website analytics
Communication Data Emails, messages, call notes, project feedback Direct communication
Payment Information Billing address, payment method details Invoicing (processed through secure third-party payment platforms)

We do not knowingly collect personal information from individuals under 18 years of age.

03 —

How We Use Your Information

We use the personal information we collect for the following purposes:

  • To deliver and improve our AI and automation consulting services
  • To communicate with you about your project, proposals, and invoices
  • To respond to inquiries submitted through our website or contact channels
  • To process payments and manage billing
  • To analyze website usage and improve our online presence
  • To comply with legal obligations and enforce our Terms and Conditions
  • To send relevant updates or offers, only where you have consented

We will never sell your personal information to third parties, and we do not use your data for advertising purposes.

04 —

Legal Basis for Processing (PIPEDA & Quebec Law 25)

Under Canadian privacy law, we collect and process personal information based on the following grounds:

  • Consent: You have explicitly provided your information to us (e.g., submitting a contact form or booking a discovery call)
  • Contractual necessity: Processing is required to fulfill a service agreement with you
  • Legitimate interest: To operate, secure, and improve our business in a way that does not override your privacy rights
  • Legal obligation: Where processing is required to comply with applicable Canadian law
Quebec Law 25 Compliance: As a Quebec-based company, KnightAI.Pro complies with the requirements of Law 25, including obligations around transparency, data minimization, obtaining meaningful consent, and the right to data portability and erasure. A Privacy Officer has been designated and can be reached at contact@knightai.pro.
05 —

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

  • Service providers: Third-party tools and platforms used in the delivery of services (e.g., Make, n8n, Retell AI, Twilio, Google Workspace). These providers only receive what is necessary and are bound by their own privacy policies.
  • Legal compliance: If required by law, court order, or government authority
  • Business transfer: In the event of a merger or acquisition, with notice provided to affected individuals
  • With your consent: When you have expressly authorized us to share specific information

All third-party service providers used by KnightAI.Pro are selected with privacy and security in mind.

06 —

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:

  • Client project data is retained for a minimum of 5 years following project completion, for tax and legal compliance purposes
  • Website analytics data is retained for a maximum of 26 months
  • Inquiry and contact form data is retained for up to 2 years if no contract is established
  • Marketing consent records are retained for as long as you remain subscribed, plus 3 years after unsubscribing

When data is no longer needed, it is securely deleted or anonymized.

07 —

Your Rights

Under PIPEDA and Quebec Law 25, you have the following rights with respect to your personal information:

  • Right of access: You may request a copy of the personal information we hold about you
  • Right to rectification: You may request that we correct any inaccurate or incomplete information
  • Right to erasure: You may request that we delete your personal information, subject to legal retention requirements
  • Right to data portability: You may request your data in a structured, machine-readable format
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting lawfulness of prior processing
  • Right to lodge a complaint: You may file a complaint with the Office of the Privacy Commissioner of Canada or the Commission d'accès à l'information du Québec

To exercise any of these rights, contact us at contact@knightai.pro. We will respond within 30 days.

08 —

Cookies & Tracking

Our website may use cookies and similar tracking technologies to improve functionality and analyze visitor behavior. Cookies used may include:

  • Essential cookies: Required for basic website functionality
  • Analytics cookies: Used to understand how visitors interact with our site (e.g., Google Analytics or equivalent)

You can control cookie settings through your browser. Disabling cookies may affect certain features of the website. We do not use cookies for targeted advertising.

Our website does not currently display a cookie consent banner; if analytics are enabled, they may be configured in anonymized or cookieless mode.

09 —

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction, including:

  • Use of HTTPS (SSL/TLS encryption) for all website communications
  • Access controls limiting who within KnightAI.Pro can access client data
  • Use of reputable, security-focused third-party platforms for data storage and processing
  • Regular review of our data handling practices

In the event of a data breach affecting your personal information, we will notify you and the relevant authorities as required by law, as promptly as possible.

10 —

Third-Party Services

KnightAI.Pro uses third-party platforms to operate and deliver services. These platforms may process personal data as part of their normal operations. Key third-party services we may use include:

  • Google Workspace — Email, calendar, and file storage
  • Make (Integromat) / n8n — Workflow automation platforms
  • Retell AI — Voice AI and conversational agents
  • Twilio — SMS and communication services
  • Cal.com — Meeting booking and scheduling
  • Stripe or equivalent — Payment processing

Each of these providers has its own privacy policy. We encourage you to review them. KnightAI.Pro is not responsible for the privacy practices of third-party platforms.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

11 —

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we do, we will update the "Last Updated" date at the top of this page.

If changes are material, we will notify active clients directly via email. Continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.

12 —

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer:

  • Company: KnightAI.Pro
  • Privacy Officer: Julien Gaumont
  • Email: contact@knightai.pro
  • Website: knightai.pro
  • Location: Quebec, Canada

You also have the right to contact the relevant privacy authority:

  • Federal: Office of the Privacy Commissioner of Canada — priv.gc.ca
  • Quebec: Commission d'accès à l'information du Québec — cai.gouv.qc.ca
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